Shipping & Returns

Everything you need to know about how we ship your order and what to do if something is not right.

Every Taiyō order is packed and shipped with care. We work with a trusted logistics partner to get your order to you as smoothly as possible.

Delivery times

Orders are delivered within 6 to 12 working days after dispatch. Delivery times can vary depending on your location and local customs processing. We appreciate your patience and promise it's worth the wait.

Shipping costs

European Union: €14,90
United States: €14,90
Asia Pacific: €9,90

Free shipping to the European Union and the United States on orders over €100.

Duties and taxes

All duties and taxes are included in our prices. What you see at checkout is what you pay, with no extra costs on delivery.

Order tracking

Once your order has shipped, you will receive a confirmation email with tracking information. If you have not received this within 7 business days of placing your order, please contact us at info@taiyomini.com.

We want you to love what you receive. If something is not right, we are here to help.

Return window

You have 14 days from the date you receive your order to request a return, in line with EU consumer law.

Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Unworn and unwashed
• In their original condition with all tags still attached
• Returned in the original packaging where possible

How to return

Contact us at info@taiyomini.com within 14 days of receiving your order. Include your order number and the reason for your return. We will reply with return instructions, including the return address, within 5 business days. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days to your original payment method. You will receive a confirmation email when the refund has been issued.

If you receive an item that is faulty, damaged, or not what you ordered, please contact us at info@taiyomini.com as soon as you notice the issue. Include your order number, a brief description of the issue, and a photograph. We will arrange a replacement or full refund, including return shipping costs at no charge to you.

As a consumer based in the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason. To exercise this right, notify us at info@taiyomini.com before the 14-day period expires. You then have a further 14 days to return the goods to us.

For any questions about shipping or returns, please reach out to us at info@taiyomini.com. We aim to respond within 5 business days. Customer emails are normally not answered during weekends or public holidays.